By hiring props from Neon Monster (“the Company”), you (“the Hirer”) agree to be bound by these Terms and Conditions. All bookings are subject to availability and confirmation by the Company.
All items hired are intended for static display only unless otherwise agreed in writing. Any use involving physical interaction, movement, or practical effects must be discussed with and approved by the props team prior to hire. Use beyond agreed static display is at the Hirer’s own risk. Any resulting damage will be fully chargeable.
Props must be treated with care and respect. Any damage, modification, loss, or misuse will be chargeable to the Hirer at replacement or repair cost (see Section 4 for specific charges). No adhesives, paints, or other substances may be applied to props without explicit written permission from the Company.
The Hirer is responsible for all items from collection/delivery until return.
Any missing or damaged items will be charged at replacement value or as specified in these terms, on the item page or detailed in a separate invoice or document.
Late returns may incur additional charges at the Company’s discretion.
The Company accepts no liability for injury, loss, or damage arising from the use of hired props, particularly where used outside their intended purpose or without prior written approval.
All items must be used in accordance with their design and any provided safety guidance.
Full payment must be made prior to or upon collection/delivery before the hire period starts (unless otherwise agreed).
Cancellations made within 5 days of the hire period start will incur 10% of the full charge.
Cancellations made within 48 hours of the hire period start will incur 50% of the full charge.
Refunds are at the discretion of the Company.
For all queries, or clarification regarding prop use, please contact our team directly at:
hello@neonmonster.com
Military tents, particularly larger models, can be difficult to construct and require a team. Do not attempt to build unless previously discussed with our team.
Our in-house team are trained to build (erect) and strike (take down) the tent at your location for an additional fee.
If you choose to erect the tent yourself, we can offer guidance, but the Company accepts no responsibility for injury to your team or damage to the tent/equipment during this process.
All tents must be returned fully dry. Any tent returned wet will incur a £100 drying fee. Tents cannot be stored wet, as this will damage the canvas.
The following charges will apply for any missing or damaged parts:
Poles: £30 each
Ropes (if applicable): £10 each
Pegs: Wooden – £20 each | Metal – £25 each
I confirm I am responsible for the hired items, I agree with the above terms.
