Neon Monster is committed to protecting your privacy. This policy explains what personal data we collect when you use this website, ask us for a quote or hire from us, how we use it, who we share it with and the rights you have. It was last updated on 10 October 2026.
Who we are
This website is run by Neon Monster LTD, a company registered in England and Wales (company number 13411584). Our registered office is 67 Newland Street, Witham, Essex, CM8 1AA. We are the data controller for the personal data described in this policy.
You can contact us about anything in this policy at hello@neonmonster.com or on 0330 229 2666.
Information we collect
- Enquiries and quote requests: your name, company, email address, phone number and the details of your project or the items you are interested in.
- Hires and orders: your name, company, email address, phone number, billing and delivery address, hire dates, the items hired and any collection or courier details you give us.
- Hire agreements: the details you enter when you complete our hire agreement form.
- Website use: technical information such as your IP address, browser and device type, which our security tools record to protect the site.
We do not see or store your credit or debit card details. Card payments are taken by Stripe, who handle your card details under their own privacy policy.
How we use your information
- To answer your enquiries and prepare quotes.
- To supply the props and services you hire from us, arrange delivery and collection, and send invoices. This is necessary to carry out our contract with you.
- To keep in touch with clients about our services, where you have asked us to or where the law allows. You can ask us to stop at any time.
- To keep our accounts and meet our legal obligations.
- To keep the website secure.
Who we share it with
We do not sell your personal data. We share it only with the companies that help us run our business and this website:
- Stripe, to take card payments.
- Delivery companies, where we arrange delivery or collection of hired items.
- Google, which supplies the fonts used on this website.
- Our website hosting and email delivery providers, who store and transmit data on our behalf.
Some of these companies store data outside the United Kingdom. Where they do, we rely on the safeguards that UK data protection law requires. We may also share information where the law requires us to.
Cookies
This website uses cookies that are needed for it to work, such as those that remember the items in your quote list or basket. You can read the full details and change your choice at any time in our Cookie Policy.
How long we keep your information
We keep enquiry, quote and hire records for as long as we need them to run our business, keep our accounts and meet our legal obligations. If you would like us to delete your information sooner, please contact us.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct it if it is wrong;
- ask us to delete it;
- ask us to stop or limit how we use it;
- ask for a copy in a form you can pass to another organisation;
- withdraw any consent you have given.
There is no charge for making a request. Please contact us using the details above and we will reply within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Security
This website uses encryption (HTTPS) and the data you give us is stored on secure servers. No method of sending information over the internet is completely secure, so we cannot guarantee the security of data sent to us electronically.
Third party links
You may find links to third party websites on our website. These websites have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies as we have no control over them.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.